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SPECIAL ANNOUNCMENT
NEW
STORE NOW OPEN
IN SPANISH FORK, UTAH
Grand Opening
November 9
Big Discounts
Dozens of New Products
Books-Audio-Video
Games-Toys-Art
COME IN AND SEE US
1018 N. 1100 E.
Spanish Fork, UT 84660
Monday: 10am-6pm
Tuesday-Friday: 10am-8pm
Saturday: 10am-4pm
Sunday: Closed
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IMPORTANT NOTICES
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Click here to download the latest Mobipocket Reader
scroll down for support on the reader
Mobipocket Reader
Technical Support
The most
common support issues can be resolved by following these three simple steps.
1. Review view
the PDA and Software System Requirements to ensure that your computer and
handheld device meet the minimum requirements.
2. Make sure
you have the
latest reader available for you device. New devices are released every month
and the Mobipocket Reader is update frequently to ensure compatability.
3. Read the
Common Problems and Solutions to see if the issue you are experiencing has a fix
posted.
If you are
still in need of assistance you can go to our
Contact
Information for further assistance.
Common Problems and
Solutions
| Problem
& Description |
Possible
Fixes |
| When I open an ebook on the Mobipocket
Reader, all I get is unreadable text. |
This most commonly occurs when the version of
the reader you have installed on your device is older than the device
itself. The most common solution for this is to simply
install the latest Mobipocket Reader. |
| I get a message on my screen stating that in
need to register my reader within a certain number of days or it will be
disabled. |
Rest assured that you will not be left
without a reader. Mobipocket has 2 readers... the Pro Reader and the
Standard Reader. The Pro Reader generally sells for about $19.95 and the
Standard Reader is free. When you initially install the free reader onto
your device, all the features of the Pro Reader are installed. These extra
features unique to the Pro Reader will function for 14 days. If within the
14 days you decide not to register and pay for the Pro Reader, these extra
features with be disabled and the Standard Reader will remain for as long as
you want. If you ever you decide to purchase the Pro Reader, these features
will be re-enabled using a registration code that is given you when you
purchase. |
| The Mobipocket Reader file that I download
from the internet will not work on my handheld device. |
The Mobipocket Reader file that you download
from the internet is simply an executable (.exe) file that is for installing
the reader. This file is not for your handheld device. You need to
double-click on this file to begin the installation process. During the
installation the appropriate files need for the reader will be installed to
your device. |
| I have a Palm OS device and during the
install I am given 3 options. Which do I choose? |
If you are using a Device with Palm OS 5.0 or
higher that is not a Sony you should select the first option (High
Resolution). If you are using a device with Palm OS
3.x to 4.x you should select the second option (Low Resolution).
If you device is a Sony High Resolution device then you
should choose the third option (Sony High Res). |
| The personal notes, highlighting, personal
cross-reference links, auto-scroll and other features no longer appear on my
reader. |
This is because the reader you have installed
is the free Standard Reader. When initially installed the features of the
Pro Reader are enabled and will function for 14 days. If you decide to
register and purchase the Pro Reader, these extra features will remain. |
| What are the difference between the Pro
Reader and the Standard Reader? |
Click here to see a comparison chart of the 2
readers. |
PDA & Software System Requirements
Mobipocket Reader - System Requirements
Desktop requirements:
-
Windows 95/98/Me/NT/2000/XP
with an Internet connection (Internet Explorer 4.0 required as a
minimum)
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Desktop to PDA synchronisation software
: Palm Desktop for PalmOS, MS ActiveSync 3.5 or above for PocketPC/WindowsCE/Smartphone
2002, PC Suite for SymbianOS, PsiWin (2.1 or 2.3) for Psion,
eBookMan Desktop Manager for Franklin eBookman, PC Connect for
Casio Cassiopeia BE-300
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Mac OS 9
List of supported
PDA/Smartphone devices
-
PalmOS 3.x, 4.x, 5.x
: Palm Inc, Sony Clie, Handspring, Handera, Garmin, IBM Workpad,
Kyocera, Symbol, Samsung, Acer, GSL, etc..
-
Pocket PC 2000/2002/2003
: Compaq, HP, Casio, Acer, Toshiba, Dell, Fujitsu Siemens Loox,
NEC, MobilePro, O2, T-Mobile, Zayo,...
-
Windows CE 2.x, 3.x:
Compaq, HP, Philips,....
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MS Smartphone 2002:
Orange SPV,....
-
Symbian OS :
Ericsson MC218 , Nokia 9210(i)/9290 Communicator, Symbian OS 6.1 &
7.0 Series 60 (Nokia 3650/7650/NGage, Siemens SX1,..), SymbianOS
7.0 UIQ (Sony-Ericsson P800/P802,..), Psion netBook, Revo, Revo
Diamond Mako, Revo Plus, Symbian Series 5, Symbian Series 5mx
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Franklin :
eBookMan Series 900, 901, 911 ; Bookman 1850
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Casio BE-300
If you have other questions or need further support you can go to our
Feedback
page and enter your request their.
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Contact Information
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Sales & Support
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